From enquiry to signed report
Whether it is a qualification test, an analysis, or both, every programme runs on the same reviewed, documented path required by ISO/IEC 17025 — and you can see where yours is at any time in the customer portal. Here is what happens at each stage, and what we need from you.
Enquiry
Use the enquiry form (or the portal) to tell us about the unit under test, the tests and the standards. Attach a GA drawing if you have one. You receive an enquiry reference immediately and a copy by email.
Technical review
An engineer checks each test against our accredited scope and the profile against machine capability (force, payload, working space, thermal envelope) — and asks the more useful question: what do you need to learn from this test? Where an analysis first would save a failed test, we say so. If something is outside scope we say so up front — it can still be tested, but reported without the NABL mark.
Requisition & quotation
On acceptance the enquiry becomes a Test Requisition with a control number, and a quotation is issued. In the portal you approve it or request a revision with comments — no email ping-pong.
Sample check-in
Ship or bring the unit. On receipt it gets a QR custody label; condition, photographs and accessories are recorded against it. You are notified the moment it is checked in.
Scheduling & testing
Each test is scheduled on a specific machine. As it runs, engineers post per-test progress, observations and photos from the floor — you see them in the portal as they happen. Witness testing can be arranged.
Report review
You receive a draft report link. Approve it, or request a revision with comments. Results for accredited methods are reported under the NABL symbol with a ULR number; tests outside the accredited scope are reported separately, without the symbol.
Issue & dispatch
The final report is signed (digitally where required) and available for download in the portal, together with the invoice. Tell us how you want the unit returned; dispatch is notified with courier details.
The five things that make a quotation fast
- The standard and test numbers — e.g. JSS 55555 Test 28, MIL-STD-810H Method 514.8, or your own specification clause.
- The test profile — levels, frequencies, durations, temperatures, dwell times, number of cycles.
- Unit dimensions and mass — including any fixture you supply; this decides the machine.
- Operating state — powered / monitored during test, and what "pass" means (decision rule).
- Quantity and timeline — how many units, and when you need the report.
Nothing to hand yet?
Send what you have. Our engineers regularly turn a one-line specification into a full test plan — that is part of the service.
Send an enquiryQuestions we get before the first job
Do I need an account to send an enquiry?
No. The enquiry form is open. An account lets you track the job afterwards; we create one for you at the first requisition if you like.
Can you test to a standard that isn't in your scope?
Usually yes — the report is issued without the NABL mark and says so. Check the scope explorer, or ask.
Can we witness the test?
Yes. Tell us at enquiry; we schedule witness slots and the portal shows the plan.
How are samples handled?
Each unit is labelled on receipt with a QR custody card; every hand-over is logged with condition and photos. See our data and confidentiality note.
What does the report contain?
Test conditions, equipment used with calibration status, observations, conformity statement with decision rule, and — for accredited methods — the ULR number. Progress photos appear in the customer portal as the test runs; photographs in the report itself are added on request.
How long does a typical job take?
Reply within 1 working day; a scoped plan with a fixed quote within 3. Test duration is set by the standard (a 10-day damp-heat test takes 10 days), and the report follows within 2–3 working days of the test. Scheduling depends on machine availability, which we confirm with the quotation.